Write to us. We answer in writing.
Corrections to the catalogue are the most useful thing you can send. If a fee, an entry mark or a rating is wrong, tell us and include where the right figure comes from.
Every message goes to a person, not a queue. We answer email rather than take calls, so that every answer about a fee or a rating exists in writing and can be checked later. Usually answered in two working days. Nairobi, East Africa Time.
Direct lines
Prefer email? Each one reaches the right desk directly.
- General
- [email protected]Anything that does not fit below. Two working days.
- Support
- [email protected]Help with your account, the app, or a tool that is not working as expected. Two working days.
- Corrections
- [email protected]A fee, entry mark or rating that is wrong. Include the record and the source. Reviewed within five working days.
- Institutions
- [email protected]Running a cohort, or maintaining your own records in the catalogue. Two working days.
- Billing
- [email protected]A charge that looks wrong, a refund under the refund policy, or a subscription you cannot cancel from settings. Two working days.
- Privacy
- [email protected]Access, correction or deletion requests. Answered within 30 days.
- Accessibility
- [email protected]Something here that is hard or impossible to use. Five working days.
- Legal
- [email protected]Questions about the terms, and formal or copyright notices. Five working days.
What makes a correction easy to act on.
Corrections are the most valuable thing that arrives here, and the ones we can act on same week all look alike.
- 01The record, by linkThousands of courses share a name, so a link is the only way to be sure.
- 02The field that is wrong, namedFee, entry grade, intake month, duration, exposure rating.
- 03What it should say insteadThe correct figure, in the unit the record uses.
- 04Where that comes fromA fee structure, a prospectus page, a placement circular.
We do not act on a correction without a source. If the source is behind a login or a paywall, a screenshot with the date visible is enough. We cite what we change, so the record stays checkable after the fix.
Send it in writing. Get it back the same way.
The form above is the fastest way in, but every address on this page is read by a person. If yours is urgent, say so in the subject.